SERVICENOW CIS-CSM EXAM | CIS-CSM TOP EXAM DUMPS - FREE DOWNLOAD OF CIS-CSM EXAM PRODUCTS

ServiceNow CIS-CSM Exam | CIS-CSM Top Exam Dumps - Free Download of CIS-CSM Exam Products

ServiceNow CIS-CSM Exam | CIS-CSM Top Exam Dumps - Free Download of CIS-CSM Exam Products

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Tags: CIS-CSM Top Exam Dumps, CIS-CSM Latest Test Practice, Exam CIS-CSM Topics, CIS-CSM Exam Actual Tests, New CIS-CSM Test Online

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Achieving the ServiceNow CIS-CSM certification demonstrates the candidate's ability to implement and manage ServiceNow's CSM solutions effectively. It validates the candidate's expertise in configuring and customizing workflows, automating tasks, and managing customer service processes. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also distinguishes the candidate as a ServiceNow expert, which can help them advance their career and increase their earning potential. Moreover, the certification is recognized globally and can open up new job opportunities for certified professionals.

ServiceNow CIS-CSM exam is designed for implementation specialists who are responsible for setting up the ServiceNow Customer Service Management (CSM) application. CIS-CSM Exam assesses a new specialist’s knowledge on the key concepts and best practices that are used in ServiceNow CSM implementation, including the setup, administration, and configuration of CSM features. Those who pass the ServiceNow CIS-CSM exam are considered to have demonstrated their ability to efficiently and effectively implement ServiceNow’s customer service management application.

ServiceNow CIS-CSM exam is designed for professionals who wish to validate their skills and knowledge in implementing and configuring the ServiceNow Customer Service Management (CSM) application. CIS-CSM exam is intended for individuals who have experience with ServiceNow and are looking to specialize in CSM.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q138-Q143):

NEW QUESTION # 138
In case management. Parent Child Synchronization allows for which of the following:

  • A. Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto- population
  • B. Synchronization of all child cases as well as children of child cases on all levels
  • C. Child cases to be separated from Parent cases and will not be synchronized automatically
  • D. Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

Answer: A


NEW QUESTION # 139
Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)

  • A. Knowledge articles
  • B. Customer service portal
  • C. Communities
  • D. Consumer service portal
  • E. Service catalog

Answer: A,C,E


NEW QUESTION # 140
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

  • A. Consumer (csm_consumer)
  • B. CSM User (csm_user)
  • C. Contact (customer_contact)
  • D. Consumer User (csm_consumer-user)

Answer: A,D


NEW QUESTION # 141
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

  • A. Disable the Case Interceptor
  • B. Clone back to this instance from a valid instance
  • C. Zboot the instance
  • D. Remove the Demo Data via a HI Request

Answer: B,D

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/use-consumer-service-portal.html


NEW QUESTION # 142
Which of the following roles cannot update a consumer's record?

  • A. sn_customerservice_manager
  • B. sn_customerservice.consumer_agent
  • C. sn_customerservice_agent
  • D. admin

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/create-a-consumer-record.html


NEW QUESTION # 143
......

For most users, access to the relevant qualifying examinations may be the first, so many of the course content related to qualifying examinations are complex and arcane. According to these ignorant beginners, the CIS-CSM Exam Questions set up a series of basic course, by easy to read, with corresponding examples to explain at the same time, the ServiceNow Certified Implementation Specialist - Customer Service Management Exam study question let the user to be able to find in real life and corresponds to the actual use of learned knowledge, deepened the understanding of the users and memory. Because many users are first taking part in the exams, so for the exam and test time distribution of the above lack certain experience, and thus prone to the confusion in the examination place, time to grasp, eventually led to not finish the exam totally.

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